Reputation Management Austin 2017-04-20T17:13:19+00:00


In a city as big as Austin, there’s competition around the corner. Your business can offer superior service, products, and pricing. However, one of the most substantial ways to set yourself apart is with your reputation. How you conduct your business, work with your community, and build relationships is one of the best ways to cement your standing. Is there a way to make money and give back? There certainly is!


While this could be said years ago, today’s technology allows for users to interact and connect in ways never thought possible 20 years ago. Social media reviews, blogs, search reviews, videos, Instagram…there are so many ways to share opinions and experiences.

When You’re Just Starting Out

It’s hard to judge a reputation when you don’t have one, right? Lots of Austin startups have the innovation and work ethic to really make a difference. However, in a reputation-base world, it can be difficult to find your footing. Asking for reviews from people you work with, putting an effort into building relationships, and working as hard as you can to build your company makes a difference. People appreciate the extra effort that new, small businesses strive to achieve.

When You’re Already Up There

Even if you’ve already established your business, every review still counts. Reputation management because a little different when you’ve already put in the grunt work in your company’s infancy. Remember that it’s still important to treat every customer individually. When you focus on service and show that you care, you’re able to create the kind of reputation that brings in new customers…and keeps the existing ones returning with their business.


Character is like a tree and reputation like its shadow. The shadow is what we think of it; the tree is the real thing. -Abraham Lincoln

So, what do you do in a bad situation. Sometimes incidents happen. The wrong choices are made. The incorrect thing is said. Operation Damage Control is in effect.

Some people think there is no such thing as “bad” publicity. However, as a small business owner, you understand the delicate balance between an unhappy customer and a situation that’s on the brink of severity. Part of reputation management is knowing how to handle the great (and not-so-great) circumstances that life throws at you. When it comes down to it, it’s about customer service.


(we aren’t even going to finish the song…catchy jingle though, isn’t it?)

Part of reputation management is getting to know your customers, your neighbors, and your community. When you make yourself more involved on a community level, more people get to know you and your business. As a business owner, you can donate time, money, goods, or services to your neighbors. When you share what you’ve got, you’re building your name and a great reputation.

Who doesn’t love to be loved?


For reputation management in Austin, SDB Creative Group can help you manage the great with the unglamorous. Part of reputation management is time management. When you work with a group of professionals like SDB, we work to provide proactive, timely responses for your business.
Interested in learning more about making sure your reputation is covered? Contact SDB Creative Group today!