Are you looking to improve the satisfaction of your customers?
Well you’ve come to the right place.
This week, we are giving you 5 ways how!
Surprisingly, you can easily improve customer satisfaction with social media. Social media is a highly powerful customer relationship tool that drives traffic to your brand…however, if not used properly, it can damage your brand.
1. Solve Problems & Answer Questions
When a customer has a problem or question about a business, they are more than likely going to go to social media (gone are the days of a phone call). They may direct message the page or even post a status hoping one of their friends have the answer.
Make People Happy.
With marketing, you can!
Either way, it is highly critical that you respond to that inquiry. It gives you the opportunity to connect with customers in a way that anyone can read. So not only are you answering the question for the person asking, but you are also providing others with that information. And on top of that (and maybe most importantly), you are publicly showing that you care about the needs of your customer.
However, all too often, a question or comment goes unregarded by a business. This is a huge opportunity missed. Even if it is a question or comment that is negative, it is imperative that you give it the attention it deserves. Remember, on social media nothing is private. So anyone can see that your business is being careless in responding to a customer need.
We understand that monitoring social media is a job that takes time that you may not have. That’s why we’re here! Not only do we post daily to social media, but we constantly stay on top of your profile, and address the need immediately (with your help, if needed). So let’s get started! Fill out the form above or give us a call at 432-218-6736.